Last week, while having lunch in one of the restaurants nearby my office, the waiter placed an empty glass on my table. The waiter’s index finger was sticking inside the glass when he placed it on my table. So, I gently asked him to replace the glasses and requested him to be careful about his finger during the second act. Sensing something amiss, , the owner-cum-manager approached our table. By this time, the waiter was embarrassed either with his inability to understand me or by fully realizing his folly. But he was not the only one who was embarrassed; so was everyone else around the table. I gently told the manager to replace the glass without elaborating on why.
A few weeks back, I gave feedback to a waiter in another restaurant on the way they cooked a particular dish of beef. It was overcooked! So, I went on explain them on various reasons why I did not like the dish. I was trying to give them genuine feedback instead of creating a scene. But my friend sitting opposite me tensed as I carefully dissected the demerits of the dish. When the waiter left, he confessed about his discomfort as he feared the staff inside the kitchen would exact revenge for my feedback!
A few months back, when I was about to devour my favorite type of sandwich at one of my favorite restaurant, I noticed a small living thing crawling into the plate from the table and taking a stroll inside the plate. Immediately, I signaled the manager to come over to our table. When he came over, I requested to take the plate away after showing him the intruder. They obliged and gave me a fresh sandwich. Luckily, my friends around the table were not embarrassed at my antics.
What do you do in such situations? Do you give quiet feedback? Do you make a scene? Do you embarrass your friends?