Yesterday, I received a email from a friend. She had a very bad experience with Easy Cabs. Easy cabs is one of the many cab services that sprang up during the past few years. She had booked a cab on November 14th. She received the SMS with the driver details once the booking was completed. But, when she called up the driver, the car had broken down. So, she contacted Easy Cabs again. The booking agent sent a SMS with the new driver details in an hour. This time, the car in perfect condition. But the driver had another pickup at the same time. So, she contacted Easy Cabs again. This time, there were no cabs available. There was nothing she could do now as it was late in the night!
I was surprised to read her email, strongly advocating against Easy Cabs. I dismissed it as a rare occurrence till I spoke to my friend on the phone yesterday. Around 9:30 pm, he was on his way to the railway station to drop his neighbor. His neighbor had booked a cab through Easy Cabs. The driver bailed out at the last minute!
Is this a problem with the cab services industry as a whole? Or is it Easy Cabs alone at fault?
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