Customers can give you nightmares. At the same time, they can also make you laugh. The following are the excerpts from a customer service representatives day of work. The customer service representative works for a state-owned railway company in Europe.
- A customer walks in and demands. “I want my money back”. Then, he places his ticket on the table. The customer service representative take a look at the ticket and replies. “But this is a free ticket!”.
- A customer wants to obtain a ticket. So, the customer service representative asks, “Tell me your destination”. Now the customer is angry. “Why should I? That is a private matter!”