Is humor a good tool at workplace? Most of my colleagues have a good sense of humor. Luckily for all of us, one of us eventually diffuse a very high tension-filled situation with light humor. This has always worked in our favor in order to quickly refocus and let out the built-up bad energy.
Recently during a situation update occurring every 4 hours during business hours, a friend was badly bruised for using humor during the meeting. The comment made by him was not inappropriate but it had sarcasm hidden inside a taunt. It angered another attendee who also happened to at the top of the ladder, not way up but getting there. This resulted in non-pleasant verbal exchange both in the meeting and outside the meeting.
Fortunately, all is past. Now I am wondering if humor is a good tool. If humor is a good tool, what are the things to be considered while using humor to diffuse a situation at work?