Management lesson from a Sindhu-Sandhya mixup


Sindhu and Sandhya. There is nothing in common besides the four alphabets. Sindhu means ocean or river. On the other hand, Sandhya has several meanings. Predominantly, it means evening. Can a person confuse Sindhu for Sandhya? The answer is yes. Ask my friend for he is the culprit. On account of this folly, my friend learned a new lesson about managers.

To start with, my friend has been burning the proverbial midnight oil. Because of the demand for more business, he was working hard on multiple initiatives. As a result, he addressed Sindhu as Sandhya when responding to an email. For this reason, Sindhu immediately protested. Under any circumstances, it is natural for a person to complain. In addition to Sindhu's email, my friend found an email from his manager. As his manager couldn't see a Sandhya in the target audience, he wondered who this unknown party was. My friend received these two responses before a minute has elapsed after sending the initial email.

My friend learned a valuable lesson from his manager's response. He had sent a few emails asking for guidance from his manager on that particular day before this event. He didn't get a reply from his manager for those. But when he made a mistake, his manager was quick to respond. So the lesson my friend took home was simple. The big brother is watching. But he intervenes when slip.

Photo Courtesy: Carlos Twose

Comments

  1. "The big brother is watching. But he intervenes when slip."- :) so typical!

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    1. I have used techniques to heighten the drama. There is also a different perspective of this particular incident. It was easy to provide feedback for such a case. In many cases, there is a lot of time and energy needed to give a proper feedback. Hence the feedback comes quickly when there is an obvious (and silly) mistakes.

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